GENERAL: Unless otherwise agreed in writing these conditions shall apply to all Contracts made by Altravision Security Systems Ltd (hereinafter referred to as ‘the Company’) for the supply installation and commissioning together with routine maintenance and where applicable the sale only of equipment. Acceptance of this contract, signified by the signature of each party, includes acceptance of these terms and conditions along with any requirements defined in the specification, representations, additions or variations other than those embodied in this agreement shall be binding upon the Company unless accepted by the Company in writing. Any terms or conditions contained in a Customer’s order shall only be binding upon the Company in so far as they are not inconsistent with these conditions. The Contract shall be construed in accordance with the Laws of England.

PRICES: All quotations are valid for a period of 30 days – otherwise prices are subject to those ruling on date of installation. All quotations are based on normal working hours namely 8.00 a.m. to 5.30 p.m. Monday to Friday, requests made by the customer to install outside these hours must be agreed by both parties before the works are carried out. For the purpose of a quotation it is assumed that access to a Customer’s premises will be available to the employees of the Company engaged on an installation at all times during normal working hours. If such employees are prevented from completing an installation during normal working hours then the Company reserves the right to make an additional charge for the additional time involved. Prices quoted do not include re-decoration, carpet laying or building work, although we will take all reasonable care of your premises. Additional charges may be made if our engineers are not provided with access to doors, shutters, windows or any other area where cable and equipment needs to be installed, these charges are EXCLUSIVE of VAT. Except where stated otherwise.

COMPANY’S OBLIGATIONS: We agree to complete the installation and hand it over in good working order conforming to the installation standard declared in then specification. We will always seek your agreement should changes to the specification be required during installation.
When we commission the installation, we will train you in its operation. When you are satisfied with the installation, we will give you a handover completion work sheet to be signed. We will give you an invoice when the equipment has been paid for in full.
We agree that, if any of the equipment of our workmanship is faulty in the first twelve months, it will be repaired or replaced at our expense, including call-out, provided you let us know as soon as the fault occurs.

CUSTOMER’S OBLIGATION: You agree to give us and our workers full access to your premises to survey, measure, install, and test and service the equipment. You also agree to provide an adequate electricity supply for the equipment to operate correctly. If our work is interrupted or delayed because of a problem with access, or the electricity supply is inadequate, we may make an extra charge. We are not liable if completion is delayed due to the unavailability of signalling transmission facilities or other circumstances beyond our control.
You must not interfere with, or allow anyone else to interfere with, adjust, service or attempt to repair or reset the equipment at any time.
The equipment does not belong to you until it has been paid for in full. If you do not pay the balance of the installation charges and equipment used when it is due, we have the right to remove the equipment from your premises without notice. By signing the contract with us, you irrevocably authorise us to enter your premises to remove the equipment if payment remains outstanding. If you cancel our contract less than four days before installation, we may charge you for any equipment we have bought for your premises and make a reasonable charge for breach of contract.
If the equipment is connected to an alarm receiving centre, it is your responsibility to make sure that the telephone line is working properly and the account correctly maintained.
You need to notify us of any changes in the layout of your premises, as this may affect the effectiveness of the equipment to detect movement or intrusion.
You agree to permit the company’s staff and representatives of its regulatory body (only whilst accompanied by the company’s staff) access to the installation for the purposes of maintenance or inspection. Where applicable, all purchase orders must be obtained before the works are carried out.

TERMS OF PAYMENT: All payments are due immediately upon completion of the works or in some cases delivery of goods. Any credit facilities granted are subject to satisfactory references being obtained. Invoices will be raised and dated by the Company on the date of install/despatch of the Products.
Unless otherwise specifically requested and agreed, payment is due 14 days after invoice date at net value with no discounts except where expressly stated unless other payment terms have been agreed in writing. Interest at the rate of 2.5% per week on any outstanding balances will be charged on all invoices where payment is not received by the due date.
The Customer must notify the Company in writing within 7 days of the date of invoice of any errors within the invoice. Failure will result in the Company assuming acceptance of the invoice in full.
Until the Customer pays all debts to the Company, all equipment will remain the property of the company, any equipment must be stored so that they are clearly identifiable as the property of the company.

LIABILITY: The Company does not know, and shall not be deemed to know, the true value of the Customer’s property or premises and is not the insurer thereof.
The Company shall not be liable for the costs of any work, repairs or replacement of Equipment which results from fire, electrical power surge, storm, flood, accident, neglect, misuse or malicious damage. The Company has provided limited insurance cover for itself with indemnity for claims made against it in respect of accident, injury, loss or damage. Cover also extends to failure to perform and wrongful advice given unwittingly. A copy of the relevant insurance schedule is available to the Customer upon request. Where applicable the Installation is designed to detect or deter intrusion and reduce the risk of loss or damage, the Company does not represent or warrant that the installation may not be neutralised, circumvented or otherwise rendered ineffective by unauthorised persons and in such event the Company shall not be liable for any loss or damage suffered by the Customer or other unauthorised persons. The Company accepts no liability for claims falling outside the ambit of the indemnity and the Customer is advised to arrange sufficient insurance cover in respect of claims arising due to injury, loss or damage howsoever caused.
Like all electronic equipment, the system could fail in rare and exceptional circumstances and the Company cannot guarantee that it will be operational at any specific time or for any specific period. The Company will explain what regular tests can be performed to verify that detection equipment is operational between routine maintenance visits carried out by the Company.

DELIVERY AND: The Company will endeavour to effect delivery and where applicable complete installation as soon after receipt of an order as is possible but cannot accept any responsibility or
INSTALLATION: Liability whatsoever for any claim arising in connection with any delay in delivery or installation howsoever such delay arises.

CANCELLATION: Once the quotation has been accepted by the Customer then the order cannot be cancelled.

TERMINATION: Either the Customer or the Company can terminate the Contract by giving not less than two month’s written notice.
The Company may terminate this Contract should the Customer breach any of its conditions or if the Customer is in arrears with any payments due for a period in excess of 30 days. This will not prejudice the Company’s right to reclaim the payment outstanding.
In the event that the maintenance contract is terminated, the Company shall be provided with access to recover any equipment and/or firmware which did not belong to the Customer but was rented from the Company.
The Company reserves the right to remove logos, nameplates, motifs or any other Company identity from the Equipment.

FORCE MAJEURE: Any failure by the Company to fulfil any of its obligations under the terms of this Contract due to reasons beyond its control shall not be considered a breach of this Contract.

APPLICABLE LAW: This Contract is governed by the laws of England and Wales, Scotland or Northern Ireland as the case may be and each party submits to the jurisdiction of the courts thereof.

Contact Details

Telephone:01246 82 66 84
Emergency 24HR:0800 38 99 896
Email: sales@altravision.co.uk

14 Ridgeway Avenue,
Bolsover, Chesterfield,
S44 6XQ

Registered in England: 09962163

Customer Service

All our installations are fully guaranteed with 12 months or even 24 months warranty periods. Got a query? No matter how small we are only a phone call away, 24 hours a day.

Call today for your free no obligation quotation. Freephone 24hrs 0800 38 99 896